I've spent 24 years in operations — managing people, processes, and systems in environments where getting it wrong has real consequences. Where you can't afford to have things living in someone's head. Where documentation isn't optional.
SopsPacked takes that experience and applies it to e-commerce brands who are ready to stop improvising and start running a proper operation.
Most people who write SOPs are content writers or business coaches who learned the theory. I'm not one of them.
I started in field operations as a network engineer. Over 24 years I moved up through supervisory roles, managing small teams, then larger ones. Today I run a team of over 110 people delivering critical services to hundreds of thousands of customers across the UK.
"In my world, a missing SOP isn't an inconvenience. It's a safety risk. That's the standard I bring to every process I document."
The environments I've worked in are tightly regulated, safety-critical, and completely unforgiving of inconsistency. NEBOSH trained. Strict policy and procedure frameworks. Dangerous substances handled daily by field teams spread across large areas.
In that world, you can't afford to have critical processes living in one person's head. You need things written down. Clear. Specific. Followable by someone on day one.
That's exactly what SopsPacked delivers — just for e-commerce brands instead of field engineering teams.
There's no shortage of people who'll write you a generic SOP template. What's rare is someone who actually understands how operational documentation works in practice — when teams are under pressure, when someone's off sick, when a new hire needs to be productive on day one.